Shipping
SHIPPING INFORMATION
After your payment is verified, it may take up to 2 business days to process and ship your order. This does not include weekends or holidays.
We offer FREE SHIPPING on all orders.
COUNTRY |
AVERAGE SHIPPING TIME* |
| United Kingdom | 10-25 Days |
| Netherlands | 10-15 Days |
| United States | 10-20 Days |
| Japan | 7-15 Days |
| Ukraine | 10-20 Days |
| Canada | 10-15 Days |
| Spain | 15-25 Days |
| Australia | 10-15 Days |
| New Zealand | 15-25 Days |
| Israel | 10-25 Days |
| Poland | 15-25 Days |
| France | 10-15 Days |
| Russia | 15-25 Days |
| Chile | 15-25 Days |
| Mexico | 30-40 Days |
| Brazil | 25-40 Days |
| All other countries** | 15-35 Days |
*Shipping times are estimated in business days, this is not inclusive of weekends, or holidays
**If your country is not mentioned in the list above, you can get in touch with the customer experience team for further information here.
**If your country is not mentioned in the list above, you can get in touch with the customer experience team for further information here.
PLEASE KEEP IN MIND, THAT...
... Koa Collective is growing (quickly!), but we're still a small startup full of people who roll up their sleeves to get the job done! We always try our very best to process orders the same day, but please keep in mind that at peak order times it can take between 2-4 business days for your order to be processed. We are not able to guarantee same day order fulfillment, nor weekend fulfillment. Please note, our fulfillment center and customer experience team only operates during business hours Monday to Friday, and does not operate on weekends or holidays. Please keep this in mind before purchasing.
WHERE IS MY ORDER
You will receive a shipping confirmation only when your items are fulfilled. Please contact us if you want to get an update to your current order status.
ADDITIONAL INFORMATION
- Please be aware that we can't ship to APO/FPO & PO Boxes.
- Some countries will require a clearance customs tax to be paid when you pick up your package. This can result in a delay in shipping as well as additional cost which will not be covered by us. We advise you to inform yourself about the clearance customs regulations of your specific country before buying.
- Please leave your correct email address in your order so that you can receive the order- and shipping confirmations.
